Question 1

Why can’t I access a module?

Accepted Answer

Modules have dependencies. You must complete BrandDNA before BrandCore, BrandCore before BrandVoice, and so on. Check your dashboard for module status and completion progress.

Question 2

How do I purchase more credits?

Accepted Answer

Visit the pricing page or click “Top Up” in your dashboard credit display. Choose from one-time packages, monthly subscriptions, or credit packs.

Question 3

Can I get a refund?

Accepted Answer

Yes. We offer a 7-day money-back guarantee on one-time packages and credit packs if fewer than 2% of credits have been used. See our Terms of Service for details.

Question 4

Do subscription credits roll over?

Accepted Answer

Growth subscriptions refresh monthly with no rollover. Agency Monthly subscriptions roll over unused credits for up to 2 months. One-time package and credit pack credits never expire.

Question 5

How do I export my brand assets?

Accepted Answer

Each module provides export options — PDFs, SVGs, PNGs, and more. BrandBook compiles everything into a shareable brand hub. You can also use the Brand Assets Hub from your dashboard to browse and bulk-download all assets, including a complete Brand Kit ZIP.

Question 6

Is my data secure?

Accepted Answer

Yes. Your data is hosted in the EU, encrypted at rest and in transit, and never used to train AI models. You own everything generated — no watermarks, no restrictions. GDPR compliant. See our security page for full details.

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